Call Manager Telco Toolbox

Telco Toolbox from Vox Orion is a web-based analytical tool that presents a complete picture of an organisation's telecommunications infrastructure - from internal extensions to external vendor services.

Some of the biggest challenges facing ICT managers in current market conditions are managing multiple vendors and understanding the vast range of complex and diverse ways in which telecommunications services are billed, while simultaneously controlling or reducing costs. Toolbox comprehensively addresses these.

Telco Toolbox will:

1. Provide all relevant stakeholders in your organisation with a consolidated view into your telecoms expenditure - infrastructure, fixed and variable costs.
2. Identify opportunities to more effectively manage the telco environment within your organisation.
3. Provide accurate and detailed information - allowing for more informed procurement decision-making.
4. Reduce the time and resources required to manage your telecoms costs.
5. Provide management information (in an accessible and user-friendly format) required to control telephony user behaviour and in so doing, reduce unnecessary expenditure.

Telco Toolbox Components

Snapshot

1. An organisational level healthcheck on your telecomms infrastructure. This identifies current inefficiencies, overcharging and cost reduction opportunities.

Vendor Management

1. A monthly service which collects and consolidates all vendor invoicing and processes this information in order to produce relevant, easy to understand reports that not only present a clear picture, but highlight inefficiencies and cost reduction opportunities. Vendors will include alternative telco operators, Telkom, Neotel, GSM Networks and ISPs. All reports are categorised into logical groups and are available either on-line or as Excel downloads.

Call Manager

1. A powerful reporting tool that provides information that assists in managing telephone call activities from the PBX - offering a comprehensive suite of flexible analysis reports.

Dashboard

1. A central website view that provides summarised recent information to provide key management with a quick overview of relevant performance indicators. Links to Vendor Manager and Call Manager from Dashboard allow a detailed drill down if required.

Click here to download the Telco Toolbox product sheet.

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