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Frequently Asked Questions
- With Top Up contracts, managing cell phone bills has never been easier. In fact, it offers the user the best of both worlds. It provides them with the stability and benefits of a contract - with the freedom to choose up front how much they want to spend each month.
- Your Airtime will be recharged by the Network automatically on a pre-selected date each month. If that is insufficient for your needs, additional airtime can be loaded at any time by purchasing a prepaid voucher at any retail store. The recharge vouchers added will be used at Top Up Contract rates.
- Once depleted the employee will still be able to receive calls and sms'es as well as send a “Please Call Me” until the next monthly recharge or if they recharge with a prepaid voucher.
- All permanent employees of your company will qualify for the cellular benefit, we don't do any credit checks, but we will do an affordability assessment in conjunction with your HR department. Permanent staff will qualify for airtime contracts, permanent staff that have been in your employment for six months or longer can qualify for a handset deal subject to affordability.
- SpicePhone and its partners will review all network tariffs and handset pricing on a quarterly basis. Changes in handset models will be published in an amended SpicePhone tariff plan; changes in tariff plans will co-inside with Network tariff plan changes.
- RICA is the Regulation of Interception of Communications and Provision of Communication-Related Information Act. The Act requires mobile operators, service providers and sellers to register on secure databases the identities, physical address and cellular phone numbers of new and existing customers who buy SIM cards.
- Each of the three networks has its own set of terms and conditions that govern the relationship between the user and the network, these terms and conditions apply to all Top Up contract holders and must be read in conjunction with the subscription agreement. Individual network terms and conditions are available from SpicePhone and the network web sites.
- Mobile email lets friends and colleagues email your mobile from their computers and vice versa.
- Voicemail is the answering machine for your mobile. It takes a message for you if you`re on a call, cannot take a call or have switched your mobile off.
- Voicemail is normally ready to use when we deliver your package. Should you experience any problems, call your network operator.
- This lets the caller know they have reached you. To record your personal greeting, call your voicemail, listen to the announcement and select the option for recording a personal greeting. Record your message.
- This is a term used to describe your mobile abroad. Your phone will roam from network to network to give you coverage.
- The cost of your mobile overseas varies depending on your network and their international network affiliates. Please refer to your network provider for up-to-date call charges. Calls made while roaming do not come out of your monthly allowance.
- Insert the old SIM card into your new phone.
- Go into the phone menu and open the phonebook/contacts menu and scroll to copy.
- Select the copy form SIM card to phone option.
- Select All. Select keep original and begin copying.
- Once all of the numbers have been copied, remove the old SIM card and insert the new one.
- Repeat the process above for the new SIM card but select the copy from phone to SIM option.
- Answers your incoming calls when you are unavailable.
- Bar calls and prevent unauthorised use of your cell phone.
- Lets you know someone else is trying to get through while you're on a call.
- Lets you put one call on hold while you make or take another.
- Forward calls to another number.
Mobile Number Portability or MNP is simply the new technology that allows you to take your existing number to a new network. For example, if you want to leave your current network and join another network, you don't need to change your cellphone number. What if I port my number to a new network?
- The customer will be provided with a new SIM card. He should not start using this SIM card until the porting process has been activated with the network.
- The customer must move all numbers and contact details off his existing SIM to his phone. Once the port starts they will no longer be able to access the information on the old sim.
- You must collect any messages and information stored by your current Network. These can be lost during the port process.
- The customer will lose any airtime on his existing SIM once the port starts, so they should not start it if they have significant airtime loaded on the old network SIM.
- The customer can then request us to activate the porting process.
- Once his existing SIM stops working it means the networks have started the port. The customer can then remove his old SIM (now useless) and put the new SIM in his phone and wait for it to start working.
- The process is supposed to be complete in 48 hours but we have seen it take up to a week from the old SIM going dead to the new SIM coming live.
Commonly used Cellular Acronyms
- Global Systems for Mobile Communications.
- Subscriber Identity Module.
- Subscriber Identity Module Card.
- Short Messaging Service means text messaging, and lets you send and receive short written messages through your phone to other mobile phones. Most of today's phones have a text facility.
- Multimedia Messaging Service This enables you to send pictures and multimedia messages to your friends and family.
- Generic Packet Radio Services (GPRS) is a wireless communication service that enables continuous connection to the internet from your mobile.
- Enhanced Data rates for Global Evolution.
- 3-G is short for third-generation mobile telephone technology
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- Wireless Application Protocol allows mobiles to send and receive information from the internet - you can surf sections of the web just like you would with a pc.
- A wireless personal area network (PAN) technology.
- CLI - Caller Line Identification.
- CLIP (calling line identity presentation) - so you know who's calling before you answer.
- CLIR (calling line identity restriction) – hide your number when calling another person.
- Personal Identification Number.
- Personal Identification Number 2 - an authorization code which is used only for special services.
- Personal Unblocking Code.
- Mobile Station Integrated Services Digital Network -Sim card serial number.
- Handset serial number.
- Short Messaging Service Centre.
- Multimedia Messaging System Centre.
- GSM 1800 is a digital network working on a frequency of 1800 MHz. It is used in Europe, Asia-Pacific and Australia.
- GSM 1900 is a digital network working on a frequency of 1900 MHz. It is used in the US and Canada and is scheduled for parts of Latin America and Africa.
- GSM 900, or just GSM, is the world's most widely used digital network and now operating in over 100 countries around the world, particularly in Europe and Asia Pacific.
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